Work Experience

Managed a high volume of daily communications which resulted in improvement in response times, routing information to 50+ staff members, enhancing company-wide productivity, and improving customer satisfaction for over 100+ callers.

Led customer onboarding and fostered over 25 ongoing customer relationships by communicating goals, outcomes, expectations, and acting as a point of contact.

Improved the company and client relationships by creating quality relationships, sharing exceptional product knowledge, articulating schedules and timetables, and maintaining proper brand loyalty for over 25+ customers a day.

Managed exceptional communication with brand continuity via email, live chat, social media, phone calls, surveys, and in-person interactions with over 25+ clients daily with 95% of clients giving a positive review of the support.

Orchestrated logistics for 25% key business meetings and events by enhancing operational efficiency through ensuring seamless scheduling, room reservations, agenda preparation, and leading to a 15% increase in meeting attendance.

Increased file accessibility and created, edited, and maintained over 1,000 critical business reports, presentations, and documents annually which enhanced operational efficiency and streamlined the document management system.

Operated and led over 20+ client accounts, addressing inquiries, dispatching product samples, providing top-tier service, and communicating transparently with stakeholders to boost client satisfaction ratings and client retention.

Maintained strict confidentiality for all clients, managing sensitive data, ensuring full compliance with data protection laws, and implementing robust data management systems, resulting in a 100% record of data security.

Use various resources to create a rigorous grade-appropriate curriculum for twelve 7th grade students

Created resources and maintained a website to support students, keeping families involved outside of the classroom

Used technology to enhance student learning, differentiate various student abilities, engage all learners

Used manipulatives and hands-on activities to solidify reading and writing concepts

Provide individualized support to eleven students with, but not limited to, the following skills:

• Executive functioning skills, reading comprehension, writing process, and math

Meet with students 1:1, twice a week, and provide modified support in academic intervention

Develop personalized materials and strategies to support each students’ academic strengths and challenges

Scaffold material assigned by subject teachers to make assignments more accessible to students

Conduct whole group sessions daily and aid students in completing daily homework, monitor assignment deadlines, meetings with teachers, and organization of their materials

The main point of contact for families and assist in connecting guardians with teachers or administers 

Testify on behalf of students in court proceedings for funding from the New York City Department of Education

Led small group instruction implementing multisensory techniques using Orton-Gillingham intervention, The Writing Revolution Hochman method, and the Singapore Math program tailored to students’ language-based learning disabilities.

Create lesson plans accommodating students’ significant learning needs while sustaining a safe and healthy environment for flexible learning. 

Provide support to students with executive functioning and act as an advisor to develop academic and emotional problem-solving methods, high-school preparation, and navigate social interactions.

Provided intensive RTI services using Fountas and Pinnell Leveled Literacy Intervention and EnVision Math materials to support students’ individual academic needs in small-group instruction.

Implemented differentiated educational material promoting diverse teaching strategies designed to effectively address each student’s learning style and ability.

Tutored students in a 1:6 small group instruction at a private early education program, supporting Common Core standards in Math and English.

Provided educational continuity by supporting established lesson plans, while exercising professional judgment to introduce new material when necessary. 

Developed positive interactions with students, faculty, administrators, and parents conducive to an effective learning environment.